Backup is the one part of your infrastructure that only proves itself on your worst day. Industry research puts the averages at 57% of backups and 61% of restores succeeding — meaning roughly two in five jobs fail quietly, and when a recovery is finally needed it works barely more often than a coin toss. Environments under Arrosoft management sustain success rates above 99%.

Arrosoft’s Managed Backup Services (MBS) and Backup as a Service (BaaS) exist to close that gap. Both put certified backup engineers behind your data every day instead of leaving it to whoever has time. The difference between them is simply how much of the stack you want to own.

Why backup quietly fails

Backup software is rarely the culprit. What breaks is everything around it: a new workload nobody added to a policy, a retention change made for one application and forgotten everywhere else, an agent that stopped reporting after a patch, a repository that filled up on a Friday night. None of this triggers an outage, so none of it gets escalated — until someone asks for a restore and the recovery point isn’t there.

Three things make this harder than it sounds. Backup estates grow faster than the teams running them. The skills are specialized, and the people who have them are usually pulled onto projects. And ransomware has changed what “recoverable” means — an immutable copy you have never actually restored from is a hope, not a plan.

Managed Backup Services or Backup as a Service

Arrosoft delivers two models. They share the same engineers, the same escalation paths and the same operational discipline; what changes is who owns the licenses and the infrastructure.

Managed Backup Services

You own the software licenses and the infrastructure. Arrosoft manages the environment — daily monitoring, failed-job remediation, policy and retention management, capacity planning, upgrades and patching — applying best practices proven across a global installed base. MBS suits organizations that have already invested in a platform, or that need data to stay on their own storage for sovereignty, compliance or latency reasons.

Backup as a Service

Arrosoft provides the end-to-end solution: infrastructure, software licensing and the services around both. You send your data. BaaS suits organizations that would rather consume backup as a predictable monthly cost than plan hardware refresh cycles, and teams with no appetite for owning a backup platform at all.

How to choose between them

If you have licenses and hardware you intend to keep using, start with MBS. If your backup infrastructure is approaching refresh, or you are protecting a new site with nothing local to build on, BaaS is usually the lower total cost once hardware, licensing and staff time are counted together. The two are not exclusive — it is common to run MBS in the primary data center and BaaS for remote sites and SaaS workloads.

Choosing the right backup platform

Arrosoft is deliberately multi-vendor, because no single platform is the right answer for every estate. Recommendations follow your workloads, recovery objectives and retention requirements.

Commvault

Built for large, mixed enterprise estates — broad workload coverage, granular policy control and the reporting that audit and compliance teams ask for. Read more about Commvault.

Veeam

The strongest fit for virtualized environments on VMware and Hyper-V, and for mid-sized organizations that want fast, reliable recovery without heavy administrative overhead. Read more about Veeam.

Acronis

Backup, endpoint security and cloud disaster recovery in a single agent — well suited to smaller estates and to distributed endpoints that need protecting without a local backup server. Read more about Acronis.

If you already run one of these, Arrosoft manages it as it stands. Arrosoft engineers also work across Cohesity, Rubrik, Veritas and NetWorker, so an existing estate does not have to be replaced before it can be managed properly.

What every service level includes

Whichever tier you choose, the following is standard rather than an upsell:

• Guaranteed response times — one hour for high-severity incidents, two hours for medium, four hours for low.
• Certified engineers — vendor-accredited backup specialists, not a generalist service desk reading a script.
• Support ticket portal — a single place to raise, track and audit every request.
• Vendor case management — Arrosoft raises and drives support cases with the software vendor on your behalf, including the follow-up.
• Version currency — upgrades and patching planned and executed to keep you within one release of current.
• Quarterly service reporting — success rates, capacity trends, incidents and recommendations, in a form you can take to your own management.
• Customized training — handover sessions built around your environment and your team, not a generic course.

Support coverage runs 5×8 or 7×24 depending on the service level.

Service levels and who owns what

Five levels of engagement, from escalation support behind your own team through to a service where Arrosoft owns everything:

Service level	Licenses	Day-to-day operations	Infrastructure
Aggregator Support	You	Your team, with Arrosoft escalation	You
Co-Managed Standard	You	Shared, 5×8	You
Co-Managed Pro	You	Shared, 7×24	You
Fully Managed MBS	You	Arrosoft, 7×24	You
Backup as a Service	Arrosoft	Arrosoft, 7×24	Arrosoft

Most organizations start co-managed and move up as confidence builds. Moving between levels does not require rebuilding anything.

Assessment and testing modules

These are scoped and priced separately. They can be bought on their own — including as a way to find out what shape your current environment is actually in before committing to anything — or folded into a managed service agreement.

Backup health check

A structured review of an existing backup environment against vendor best practice: configuration, policy coverage, success rates, retention, capacity headroom and the gaps between what you think is protected and what is. Nothing is installed in your environment, and the analysis is brand agnostic across Commvault, Veeam, Acronis, Cohesity, Rubrik, Veritas and NetWorker.

Security audit

A focused assessment of the backup estate as an attack surface in its own right — credential and access model, immutability, air-gap arrangements, and whether an attacker who reached your backup console could destroy your ability to recover.

Ransomware recovery testing

Available at basic and advanced tiers. Rather than assuming your immutable copies work, Arrosoft restores from them under controlled conditions and documents what actually came back, how long it took, and what would have to change to meet your recovery objectives.

Disaster recovery testing

Scheduled, documented failover and recovery exercises at increasing levels of realism, producing the evidence that auditors, insurers and boards increasingly ask to see.

BaaS deployment

BaaS is designed around where your data needs to live rather than around a single fixed topology. Deployment is scoped with you and can accommodate data landing in Arrosoft-operated infrastructure, a local appliance with an off-site copy, or cloud storage you nominate — including requirements for data residency, air-gapped copies and long-term retention. Source environments can be on-premises, cloud, or SaaS workloads such as Microsoft 365.

Arrosoft protects over 100,000 VMs and servers globally, alongside more than 5PB of data and 15,000 mailboxes and Microsoft 365 accounts.

Common questions

Can Arrosoft manage the backup platform we already own?

Yes. Managed Backup Services is designed for exactly that, and the engineers are certified across the major platforms rather than one. A health check is usually the sensible first step.

How do we know it is actually working?

Daily monitoring and remediation, plus quarterly reporting on backup and restore success rates, capacity and incidents. If you want the recovery side proven rather than reported, ransomware recovery testing and disaster recovery testing do that explicitly.

What happens when we need to recover?

You raise a ticket and a certified engineer responds within the guaranteed window for that severity. For high-severity incidents that is one hour. The engineer runs the recovery with you rather than handing you documentation.

Can we start with MBS and move to BaaS later?

Yes, and the reverse. The usual trigger is a hardware refresh that no longer justifies itself. Because the platform and the operating practices carry over, the change is commercial rather than a migration project.

Where do we begin?

With a conversation about what you are protecting now and what recovery actually needs to look like. Talk to Arrosoft and we will tell you honestly whether you need a managed service or just a better-configured one.